Turning Frustration Into Fascination: The Art & Science Of World-Class Customer Service
[Insider - Uganda] - 16/06/2025
Picture this: a customer, fuming with frustration, storms behind a service desk, rifling through files in a desperate bid to solve their own problem. It’s a scene straight out of a customer service nightmare—chaotic, embarrassing, and a blazing red flag that something’s gone terribly wrong. Yet, (…)
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